Extend the WordPress ChatBot WPBot and Woocommerce ChatBot WoowBot’s functionality so the ChatBot can chat with your users on a Facebook Page & Facebook Messenger! Utilize our ChatBot on your website as a hub to respond to customer questions powered by DialogFlow’s machine learning, do website search (for WPBot) or product search (for WoowBot) on the FaceBook and Messenger.
Facebook ChatBot Features
Plug and Play ChatBot for FaceBook
Usually, chatbots need extensive training and integration. Our ChatBots are plug n’ play. If your website is in English language – you can simply Install WPBot, set your email and you are ready to go. For other languages – you can change all the bot responses from the backend in 15 minutes. Of course, you have the option to take it all the way and really make the ChatBot intelligent with machine learning and AI using DialogFlow!
Artificial Intelligence & NLP
Our ChatBots are Intelligent. Integrated with Google’s Natural Language Processing (NLP) and AI through DialogFlow. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request. The feature is optional and initial training data is bundled with the plugin.
User Intent Detection from Natural Language Input
Users can type naturallt like a human and our ChatBots Work Based on Two Types of User Intents for Commands.
Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Website Search (for WPBot), Product search, eMail subscription, Call Me Back, Feedback Collection, Frequently Asked Questions, Support eMail etc.
Custom intents give you the option to build a truly human-like, intelligent and comprehensive chatbot. Build any type of Intents and Responses (including rich message responses) directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, the FaceBook Messenger ChatBot will display them when user inputs match with your Custom Intents along with the responses you created. You can also build Rich responses by enabling Facebook messenger Response option.
In addition, you can also Enable Advanced Chained Question and Answers using follow up Intents, Contexts, Entities etc. and then have resulting answers from your users emailed to you. This feature lets you create a series of questions in DialogFlow that will be asked by the bot and based on the user inputs a response will be displayed.
The FaceBook Messenger ChatBot also supports Rich responses using Facebook Messenger integration and Cards inside the DialogFlow. This allows you to display Images, Card, Quick Text Reply or Custom PayLoad inside the ChatBot window.
FaceBook Messenger Live Chat Support and ChatBot all in One
The FaceBook Messenger ChatBot supports FB page admin handover protocol for bot and human mixed messaging. The ChatBot will be always present to help the customer 24/7/365 instantly. But you, as the FaceBook page admin, can monitor the user converstions with the ChatBot from the FB page Inbox and hop into the conversation anytime. As soon as you respond as the page admin, the ChatBot will stop responding and hand over the converstaion control to you! This creates the unique opprotunity to provide the best possible support!
All of these will translate into a much higher rate of customer conversions and increased sales.
Advanced Site/Product Search
This is the default user intent. The ChatBot will conduct an advanced website or product search and try to match user queries with your website contents and show results.
In-Chat Support and Contact
The ChatBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that WPBot will display when the user goes to the FAQ area. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!